Consultations & Support

The Learn@UW-Madison team is available to consult with instructors and instructional staff on selecting and using the right learning technology to improve student success. To request a consultation please contact the DoIT Help Desk and ask to meet with DoIT AT consultant. In addition, many schools and colleges offer consulting and support services to their instructors and staff. The Learn@UW KnowledgeBase also offers helpful documents for instructors, course owners and students.

For Canvas, Kaltura MediaSpace, AEFIS, Engage, Pressbooks, Atomic Assessments, Turnitin and LEAD, the DoIT Help Desk provides users with free tech support and troubleshooting help. The Help Desk is available by phone at (608) 264-4357, email at help@doit.wisc.edu and chat at helpdesk.wisc.edu. In-person support is also available at the service desk in the Computer Sciences building. Visit helpdesk.wisc.edu for hours and more information.

For Honorlock, contact the vendor for support using the chat feature directly in Canvas or email support@honorlock.com. For Top Hat, contact the vendor for support at (888) 663-5491 or support@tophat.com. For Piazza, contact the vendor at team@piazza.com or phone at (800) 818-4124 or visit support.piazza.com.

Helpful Guides